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  • Leia W

Keyboard Service Program for MacBook, MacBook Air & MacBook Pro

Updated: Nov 15, 2023

Are you having problems with your keyboard? Do some of the keys suddenly stop working or the keys have a life of their own? This is a common problems that many users like yourself are experiencing. The models with this problem are from 2016 to 2019 and it is all due to a design flaw that is called the butterfly keyboard. Apple states that only a small percentage of their MacBooks are faulty. This claim is simply not true, as we have seen our fair share of not working keyboards from these models. All MacBooks with this defective keyboard will eventually stop working, so it is important to get your keyboard replaced by Apple while the recall program is still in effect. Do not listen to Apple and wait and see for it to stop working, because before you know it, you will be responsible to pay for the repair that was of no fault of your own.

So, what are the symptoms?

  • Letters or characters repeat unexpectedly

  • Letters or characters do not appear

  • Key(s) feel "sticky" or do not respond in a consistent manner

The most important thing that you need to know that if your MacBook is not typing properly that it is not your fault. Your laptop keyboard should be working. Period. When you speak to Apple support, you've got to let them know that you paid a lot of money for your MacBook and you expect it to work.

Even if your laptop is not giving you any issues, try to get it replaced, because it will eventually become faulty. Also, note that when Apple replaces the keyboard, they will replace the battery too.

Don't sleep on this recall. Here's the list of models that are affected.

  • MacBook (Retina, 12-­inch, Early 2015)

  • MacBook (Retina, 12­-inch, Early 2016)

  • MacBook (Retina, 12-­inch, 2017)

  • MacBook Air (Retina, 13-inch, 2018)

  • MacBook Air (Retina, 13-inch, 2019)

  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)

  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)

  • MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)

  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)

  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)

  • MacBook Pro (15-­inch, 2016)

  • MacBook Pro (15-­inch, 2017)

  • MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)

  • MacBook Pro (15-­inch, 2018)

  • MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)

  • MacBook Pro (15-­inch, 2019)

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